Privacy Policy

Last updated: 4 October 2025

1. Information We Collect
   We collect information you provide (name, email, phone, billing/shipping address), order details, support messages, and optional account info. We also collect technical data (IP address, device/browser type, pages viewed) and cookie identifiers for analytics and personalisation.

2. How We Use Your Information
   To process and deliver orders, provide customer support, manage your account, send service updates, improve our website and products, prevent fraud, and—only if you opt in—send marketing messages (which you can unsubscribe from anytime).

3. Sharing & Disclosure
   We share data only with trusted service providers who help us run the store (e.g., payment processors, couriers/fulfilment, hosting/IT, analytics, email/SMS providers). They must keep your data secure and use it only for our instructions. We may also disclose data where required by law or to protect our rights.

4. Payments & Security
   Card and wallet payments are handled by third-party processors; we don’t store full card details on our servers. We use industry-standard security measures (HTTPS, access controls). No method is 100% secure, but we work to protect your information and review our safeguards regularly.

5. Cookies & Similar Technologies
   We use necessary cookies to run the site, plus performance/analytics and preference cookies to improve your experience. Marketing cookies may personalise offers. You can manage cookies in your browser settings; note some features may not work without essential cookies. See our Cookie Notice (if separate) for details.

6. Data Retention, Children, and Changes
   We keep data only as long as needed for the purposes above and to meet legal/accounting obligations. Our site isn’t intended for children under 13, and we don’t knowingly collect their data. We may update this notice; the latest version will be posted here with the effective date.